Refund Policy for Flux Kontext

Introduction

Thank you for choosing Flux Kontext, the AI-powered platform for advanced image generation and editing. This refund policy explains when and how we issue refunds, along with important limitations based on credit usage and subscription status. By purchasing or subscribing, you agree to this policy.

Subscription and Payment Terms

Flux Kontext offers the following billing options:

• Credits: Consumable units used to run image generation and editing tasks.
• Subscriptions: Plans that provide monthly or annual access to credits and premium features.

Payments are securely processed via third-party providers, and usage is tracked in real time.

Refund Policy

We understand that issues can occur. However, due to the nature of digital content and instant usage of services, our refund policy includes the following key rules:

1. Credits Are Non-Refundable Once Used

• If you have used any credits during a billing cycle—whether from a subscription or one-time purchase—you are not eligible for a refund for that billing period.
• This applies even if the purchase was made recently.

2. No Refunds for Active Subscriptions After Credit Use

• If you have used credits within your active subscription period, we will not issue a refund, even if you cancel shortly afterward.
• You may cancel your subscription at any time to prevent future charges, but no prorated or partial refunds will be given for the current period if credits were used.

3. Refunds Only If No Credits Were Used

You may be eligible for a refund only if:

• You request the refund within 48 hours of purchase or renewal, and
• You have not used any credits from that subscription or purchase.

If these conditions are met, we will evaluate and may issue a full or partial refund.

4. Incorrect Charges or Technical Errors

We will refund or restore credits in cases where:

• You were charged in error (e.g., duplicate billing)
• A technical issue prevented successful use of a paid service, and no output was delivered

Please contact us with relevant evidence in such cases.

How to Request a Refund

To request a refund, contact our support team within 7 days of the transaction:

• Email: [email protected]
• Include:
  • Your account email
  • Transaction ID and date
  • Description of the issue
  • Confirmation that no credits were used (if applicable)

We typically respond within 1–2 business days. If the refund is approved, it will be processed within 24–48 hours. The exact time it takes for the funds to appear in your account depends on your payment provider.

Chargebacks

Filing a chargeback without first contacting us may result in account suspension or permanent loss of access to Flux Kontext services. We are happy to work with you directly to resolve any issues.

Policy Updates

This policy may be updated periodically. Any changes will be posted on this page with a revised "effective date."

Contact Us

Website: https://flux-kontext.app
Email: [email protected]